Usually I write about the relationship between our client, who is dealing with financial hardship, and their creditors. Or our client and the bankruptcy court. Or our client and the bankruptcy laws.
But another equally important relationship to focus on is that between our client and ourselves as bankruptcy lawyers. On occasion, even the most diligent and earnest bankruptcy lawyers and clients will have a miscommunication.
Perhaps the lawyer thought he or she had explained something clearly that was not at all clear to the client. Perhaps the client had certain expectations in his or her head about the bankruptcy process and was surprised when a different result occurred.
The bankruptcy process has its complexities. And of course people have their own complexities. And for this reason, it is possible, though extremely rare, to have a miscommunication that leads to a complaint against Haines & Krieger.
When a miscommunication occurs, however, and should it ever lead to a complaint against Haines & Krieger, it is important to know that Haines & Krieger takes any complaint seriously. And from the moment we are aware of it, we work with the person to make sure it is resolved to the satisfaction of everyone.
We have had a couple such situations in the past year, but we’re also proud to say that in every instance once we sat down and discussed the problem, we were able to restore our client’s faith in our sincerity and goodwill.
As I’ve mentioned previously, our reputation is our livelihood. We always strive for total client satisfaction. And in the rare situation where a client is unhappy, we make every effort to communicate effectively, figure out why and resolve the situation.
If you’re seeking Las Vegas bankruptcy help from good bankruptcy attorneys in Las Vegas, we hope that Las Vegas residents will continue to turn to us not just for our high level of experience but for our track record of integrity in the practice of law.
For a free consultation or if you need any assistance from Las Vegas Bankruptcy Attorneys, or have questions about Las Vegas Chapter 7 Bankruptcy, or Las Vegas Chapter 13 Bankruptcy, or Las Vegas Debt Settlement, please call the offices of Haines and Krieger at 702-745-8327 today.